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Alpheris Documentation

Everything you need to set up your AI chatbot, build your knowledge base, and automatically answer customer inquiries across web chat and inbox.

Alpheris is an AI chatbot SaaS for online stores and merchants. You embed a small widget in your website, Alpheris crawls your domain as a knowledge base, and answers customer questions in a grounded way — based on your real content rather than making things up. On top of that comes an AI-powered Inbox that answers email and messaging inquiries and can mature over time from simply reading along to full automation.

Don't have an account yet? Get started at alpheris.com — Basic and Business come with a 14-day free trial.

Quickstart

From sign-up to a live-answering chatbot in just a few minutes:

1
Create an account & enter your domain
Sign up in the Console and enter your store domain. Alpheris crawls it automatically and builds your knowledge base from it.
2
Embed the widget
Add the snippet before the closing </body> tag — or install with one click via Shopify or WordPress.
3
Fine-tune AI & design
Adjust tone and behavior in the AI Agent and choose a Design that fits your brand.

The widget snippet

This is what the embed code looks like. Replace INSTALL_ID with your Install ID from the dashboard:

html
<!-- Alpheris Chat Widget -->
<script src="https://alpheris.com/widget.js" data-alpheris-key="INSTALL_ID" crossorigin="anonymous" async></script>
<!-- End Alpheris Chat Widget -->
That's it. Once the crawl is complete, your chatbot starts answering. More details in the Widget Code chapter and in the Quickstart.

All topics at a glance

Choose an area or use the navigation on the left.

Quickstart
Your first AI chatbot in just a few minutes.
Widget Code
Embed the snippet, Install ID, strict domain.
Shopify
App from the Shopify App Store, chat via app embed in the theme editor.
WordPress & WooCommerce
Domain verification and embed sync.
Design
Presets, primary color, dark mode.
Data Sources
Crawl, Shopify sync, file upload.
AI Agent
Tone, behavior, channel profiles.
Inbox & AI Replies
Email & messaging with a maturity model.
Lead Capture
Win contacts from conversations.
API Reference
REST endpoints for inbox & account.
Webhooks
Stripe, Shopify, Instagram, WhatsApp.
Security & Privacy
GDPR, EU hosting, DPA.

How Alpheris works

Three building blocks work together:

  • Knowledge base: Alpheris crawls your domain (sitemap, product and meta data) and can incorporate Shopify products as well as uploaded files. More under Data Sources.
  • Grounded retrieval: Queries are answered via a hybrid search (full-text + embeddings) with reranking — the AI draws on real sources instead of guessing. Details in the AI Agent.
  • Inbox maturity: For email and messaging, the AI learns per inquiry type and matures through three phases — Shadow (suggestion only), Copilot (suggestion for approval), Autopilot (fully automatic). See Inbox & AI Replies.
Replies are automatically written in the customer's language — multilingual support is active by default and detects the language of every message.

Plans at a glance

Alpheris comes in four tiers. Some features are reserved for higher plans:

FeatureFrom plan
Web chat widget & knowledge baseBasic
Voice (speech input/output)Business
Own subdomainEnterprise
External Inbox/Console API & API keysBusiness

The free 14-day trial applies to Basic and Business (Enterprise has no trial). You'll find all prices and details under Plans & Billing.

GDPR-compliant privacy: hosting and all processing in Germany/the EU. You'll find the data processing agreement (DPA) at alpheris.com/avv — more under Security & Privacy.

Need help?

If the crawl fails or the bot can't find anything, these pages will help: