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Zendesk
1
In Zendesk open Admin Center, Apps and integrations, Zendesk API.
2
Enable token access and create an API token.
3
In the dashboard open Integrations and click Zendesk.
4
Enter your Zendesk subdomain (the part before .zendesk.com), your email and the token.
What happens: New tickets, replies and status changes are sent to Zendesk automatically.
HubSpot
1
In HubSpot open Settings, Integrations, Private Apps.
2
Create an app with the “tickets” scope and copy the access token.
3
In the dashboard open Integrations and click HubSpot.
4
Paste the token and connect.
What happens: Tickets from Alpheris appear as HubSpot tickets and stay up to date.
Pipedrive
1
In Pipedrive open Personal preferences, API, and copy the token.
2
In the dashboard open Integrations and click Pipedrive.
3
Paste the token and connect.
What happens: Every ticket creates a deal in Pipedrive.
Freshdesk
1
In Freshdesk open your profile, Profile settings, and copy the API key.
2
In the dashboard open Integrations and click Freshdesk.
3
Enter your Freshdesk domain and the key.
What happens: Every new ticket creates a Freshdesk ticket with the customer as requester.
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Good to know: Tickets without a customer email are not sent - Freshdesk requires a requester.
Intercom
1
In Intercom open Settings, Integrations, Developer Hub.
2
Create an app and copy the access token under Authentication.
3
In the dashboard open Integrations and click Intercom.
4
Paste the token. Alpheris picks your customer ticket type itself.
What happens: Every new ticket creates a customer ticket in Intercom.
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Good to know: Without a customer email nothing is sent.