The plans at a glance
Alpheris has three paid plans. You start right away with the plan of your choice — each higher plan inherits everything from the plan below it and unlocks additional features. The prices shown are net list prices; the current prices and the full feature comparison are on the pricing page.
| Plan | Monthly | Yearly | Who it's for |
|---|---|---|---|
| Basic | €29 / month | €290 / year | Small sites, going live |
| Business | €79 / month | €790 / year | Growing teams, support + sales |
| Enterprise | €379 / month | €3,790 / year | Large teams, high volumes |
If you need SSO, an SLA or custom modules on top of that, the Individual offering provides a tailored solution — price on request via alpheris.com.
What counts as a conversation
Billing is per conversation, not per message. One conversation is up to ten AI replies to the same visitor; after that — or after 24 hours with no new message — a new one starts. So if the same customer writes again the next day, that is a second conversation.
What an agent writes in live chat does not count: only the AI's replies do. Your Analytics uses the same unit, so the number there and the number on the invoice are the same.
What each plan unlocks
Higher plans include the full scope of the plans below them. The following table shows the most important differences.
| Feature | Basic | Business | Enterprise |
|---|---|---|---|
| AI conversations / month | 100 (expandable to 400) | 300 (expandable to 1,200) | 1,500 (expandable to 4,000) |
| Team members | 3 | 15 | unlimited |
| Inbox, Live Chat & Ticketing | |||
| AI suggestions in the inbox + User Intent | — | ||
| AI assigns tickets automatically | — | ||
| Voice / live input in the chatbot | — | ||
| External API & API keys | — | Partial | Full |
| Own subdomain | — | — | |
| Remove branding | — | Add-on | Included |
| Analytics | Basic | Advanced | Maximum + returning visitors |
| Autonomous AI email replies | — | — |
API & API keys — from Business
The external inbox/console API and creating your own API keys are available from the Business plan; Enterprise unlocks the full scope. On free or basic accounts the API responds with 402 plan required. You manage keys under Dashboard → API Keys (create, rotate, revoke). Details and endpoints are in the API Reference and under Custom API.
Voice & live input — from Business
Voice-based input/output (Voice) in the chatbot is unlocked from Business. On lower plans the runtime returns voice_plan_required.
Own subdomain & branding
An own subdomain (yourshop.alpheris.com) comes with Enterprise. You create it yourself in the dashboard under Domains; without one, your team works at app.alpheris.com. Removing the "Powered by Alpheris" notice in the widget is already included in the Enterprise plan and can be added for Business as a paid add-on (€11/month) — directly from the design editor or the billing page.
14-day free trial
For Basic and Business there is a 14-day trial. You start the trial at checkout — a payment method is stored but not charged until the 14 days have elapsed. You can cancel at any time during the trial without being charged.
- The trial applies only to Basic and Business — Enterprise has no trial.
- The trial can be used once per account (abuse protection per IP/account enforced server-side).
- After 14 days the subscription automatically continues in the chosen cycle (monthly/yearly) unless you cancel.
Upgrade & management
You manage your plan, billing cycle, payment method and invoices under Dashboard → Billing (/dashboard/billing). The actual management runs through the secure, Stripe-hosted billing portal — there you change your card/payment method, download invoices and switch plans.
Initial orders run through a Stripe checkout. The direct entry link follows this pattern:
https://console.alpheris.com/billing/checkout/start?plan=business&billing=yearlyValid values: plan = basic | business | enterprise, billing = monthly | yearly. As a rule, though, you don't have to build this link yourself — the buttons on the pricing page and in the dashboard do it for you.
Invoices & payment
- Processing: All billing runs through Stripe. The payment method is stored at the first checkout and managed in the Stripe portal.
- Billing cycle: monthly or yearly — with yearly you pay two months less.
- Invoices: are created automatically and are available at any time as PDFs under Dashboard → Billing and in the Stripe portal.
- Currency: prices and invoices in Euro (EUR).
Cancellation
You can cancel your subscription at any time — it then remains active until the end of the billing period you've already paid for and is not renewed after that. There is no minimum term beyond the current cycle.
Privacy & DPA
All data is processed in Germany/EU (hosting with Hetzner, Nuremberg/Falkenstein). You can find the data processing agreement (DPA) at alpheris.com/avv. More on the Security & Privacy page.
Frequently asked questions
Can I switch plans at any time?
Yes. Upgrades are active immediately after confirmation in the Stripe portal (prorated billing), downgrades take effect on the next billing date.
What happens when my quota is full?
You'll be warned in good time and can increase your conversation quota within the plan or switch to a larger plan.
Do I need a specific plan for the API?
Yes — the external API and API keys are available from Business, the full scope from Enterprise. See API Reference.