March 2026
Proactive Messages
The web widget can now reach out to visitors on its own — triggered by behavior such as time on page, scroll depth, exit intent (mouse movement toward closing) or the URL being viewed. Proactive outreach is configurable per shop and disabled by default; it can be enabled in the Dashboard. See AI Agent for the tone and behavior settings.
Analytics Upgrade
Reworked analytics dashboard with separate reporting for Chatbot and Inbox, resolution breakdown, channel breakdown and selectable time ranges: 24h, 7 days, 30 days and 12 months. The reports are briefly cached server-side so the dashboard loads faster.
Lead Score
Automatic lead qualification: Alpheris rates inquiries based on engagement, detected intent and the completeness of the contact details. Details under Lead Capture.
February 2026
Dark Mode Widget
The chat widget supports a dark mode. Alongside the modern and enterprise presets, the dark variants modern_dark and enterprise_dark are available; optionally, dark mode can be forced on via a force flag. Configurable in Design.
Improved Crawling
Faster initial crawl during onboarding, more robust sitemap detection (including wp-sitemap.xml) and automatic retry logic on temporary errors. For edge cases, see Crawl Failed and Crawling behind Cloudflare.
January 2026
Alpheris Launch
First public version. It included:
- AI chatbot with grounded answers based on Mistral (hybrid retrieval from full-text search and embeddings with reranking)
- Crawling of the merchant domain as a knowledge base
- Integration via code snippet, Shopify (1-click via OAuth) and WordPress
- Inbox with AI suggestions and handover to a team member (human handoff)
- Customizable chat widget with a freely selectable primary color
- Automatic language detection and replies in the detected language