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DocsIntegrationsImport knowledge

Import knowledge

What's already in Notion, Confluence or Google Docs doesn't need retyping. Alpheris reads it in, and the chatbot answers customer questions from it.

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Notion (knowledge)

1
Open notion.so/my-integrations and create an internal integration. Capability: read content.
2
Copy the integration token (ntn_… or secret_…).
3
In Notion open every page the chatbot should know and add the integration under “…”, Connections. Subpages inherit it.
4
In the dashboard open Integrations and click Notion (knowledge).
5
Paste the token.

What happens: Every page becomes entries in your knowledge base – like an uploaded file. “Import again” picks up changes; pages that no longer exist disappear from the knowledge base too.

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Good to know: Disconnecting deletes all entries from this source. At most 200 pages per import.

Confluence

1
Open id.atlassian.com, Security, and create an API token.
2
In the dashboard open Integrations and click Confluence.
3
Enter your Confluence URL (https://…atlassian.net), your account email and the token.
4
Optional: import only certain spaces – enter their space keys, e.g. HELP, FAQ.

What happens: Every page becomes entries in your knowledge base – like an uploaded file. “Import again” picks up changes; pages that no longer exist disappear from the knowledge base too. Everything your account can see is imported.

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Good to know: Disconnecting deletes all entries from this source. At most 200 pages per import.

Google Docs

1
Open the document in Google Docs, click “Share” and set access to “Anyone with the link” (viewer).
2
Copy the link.
3
In the dashboard open Integrations and click Google Docs.
4
Paste one or more links, separated by commas.

What happens: Every page becomes entries in your knowledge base – like an uploaded file. “Import again” picks up changes; pages that no longer exist disappear from the knowledge base too.

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Good to know: No Google account needed. Private documents can't be imported this way – upload them as a file instead.